{"xsrfToken":"2a9725f0ee3bbe77da1521541a821fe9f51707a0_lout","branding":{"id":"9","key":"sup","name":"Request","portalBaseUrl":"/helpcenter/support/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf496824-a5f8-455a-8c47-b8e93966c651/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmNDk2ODI0LWE1ZjgtNDU1YS04YzQ3LWI4ZTkzOTY2YzY1MSI6WyJyZWFkIl19LCJleHAiOjE3NDQwNzQ3MjQsIm5iZiI6MTc0NDA3NDEyNH0.KJBILZkC0I4yqmN3-k0FyxBsWPVTD-wJk4xSypr-C1M&client=d695737b-0c67-4ee8-80e0-545104f85273&mode=fit","logoId":"cf496824-a5f8-455a-8c47-b8e93966c651","isLogoAvailable":true,"helpCenterTitle":"Derovis Help Center","sharedPortalName":"Derovis Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"de-DE":{"helpCenterTitle":"Derovis Servicebereich","sharedPortalName":"Derovis Servicebereich","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Derovis Help Center","sharedPortalName":"Derovis Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a9f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDQwNzQ3MjQsIm5iZiI6MTc0NDA3NDEyNH0.FD1eH_wiew-kzrnjQj66f_kcTOltxQgmEr25lF8GF1g&client=d695737b-0c67-4ee8-80e0-545104f85273&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"sup","projectId":11880,"serviceDeskId":9,"name":"Request","description":"<p>Please leave your request for any kind of product support you might need.</p>","portalBaseUrl":"/helpcenter/support/portal/9","reqTypes":[{"id":"113","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help troubleshooting IRMA 6 sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"112","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help integrating IRMA 6 sensors to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"111","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help installing or configuring IRMA 6 sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"114","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help troubleshooting IRMA MATRIX sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"109","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help integrating IRMA IRMA MATRIX to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"108","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help installing or configuring IRMA MATRIX sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"116","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help troubleshooting IRMA IRMA onAir? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"115","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help integrating IRMA onAir to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"110","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help installing or configuring IRMA onAir? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"106","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[17,18,19,20],"key":""},{"id":"118","name":"Return & Claim Request","descriptionHtml":"","callToAction":"Return & Claim Request","introHtml":"<p>Need to return a product? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[17],"key":""},{"id":"105","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""},{"id":"107","name":"Installation","descriptionHtml":"","callToAction":"Installation","introHtml":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""},{"id":"117","name":"Return & Claim Request Old","descriptionHtml":"","callToAction":"Return & Claim Request Old","introHtml":"<p>Need to return a product? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Installation Support"},{"id":19,"name":"Integration Support"},{"id":20,"name":"Support On Existing Installations"},{"id":17,"name":"Returns & Claims"}],"orderMapping":{"20":[113,114,116,106],"19":[112,109,115,106],"18":[111,108,110,106],"17":[118,106]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwNzUzMjQsIm5iZiI6MTc0NDA3NDEyNH0.zWyk0w55E3cVXTy7LahSu6AOsHktemKMYGpjXr4NxwY","targetCollection":"upload-project-11880","endpointUrl":"https://api.media.atlassian.com","clientId":"d695737b-0c67-4ee8-80e0-545104f85273","tokenDurationInMins":20}},"reqCreate":{"id":118,"projectId":11880,"form":{"name":"Return & Claim Request","descriptionHtml":"","callToAction":"Return & Claim Request","intro":"<p>Need to return a product? Select this option and we'll help you out.</p>","instructions":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Rücksendung"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/support/portal/9/create/118","requestValidateBaseUrl":"/helpcenter/support/portal/9/validate/118","calendarParams":{"firstDay":0,"date":"2025-04-08T03:02:05+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwNzUzMjUsIm5iZiI6MTc0NDA3NDEyNX0.kOt7ofoqCegABOzkkMcbNRu7z_AKKM8-SWqK4k9lBS0","targetCollection":"upload-project-11880","endpointUrl":"https://api.media.atlassian.com","clientId":"d695737b-0c67-4ee8-80e0-545104f85273","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2025-04-04T08:53:28.016123677Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[118,117],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Exchange | Check&Repair | Claims | Disposal","submit":{"lock":false,"pdf":true},"language":"de","primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"6df46ef8-5db8-4f5b-995c-e792d7ebb260"},"layout":[{"type":"doc","version":1,"content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"16d33fc9-922d-4b9f-aa00-bfbe0cd123b7","parameters":{"id":1},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9b477e1c-5e4e-49e8-a35b-a20983e8b563","parameters":{"id":7},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6effb625-4f07-47d7-b5ae-5c602651e565","parameters":{"id":8},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1b7f6119-89d1-44a1-8b57-a4d62dfa4a11","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"ec59fc0e-9d64-42d1-891c-093f30563fb9","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"936fc124-380b-4b2b-840b-d801cb27d1df","parameters":{"id":10},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f459fb90-8eee-4b88-8955-7d71c37554a8","parameters":{"id":70},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9453369f-6ac1-4301-99c3-14f3f721006e","parameters":{"id":84},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"Please return the devices you have selected"}],"attrs":{"localId":"49f3e87a-b8d5-4320-b463-c639c8f495e9"}},{"type":"paragraph","content":[{"type":"text","text":"Follow the link "},{"type":"text","text":"“","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"select device","marks":[{"type":"link","attrs":{"href":"https://iris-sensing.atlassian.net/wiki/spaces/KUN/blog/2023/08/31/34897921/Ger+teauswahl+Irma+6+Device+selection+Irma+6"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"“","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" in case you need help selecting the right device or option. "}],"attrs":{"localId":"516d67c8-b532-4514-8cd1-497fc4200103"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"eb712289-9300-4bad-9c21-6032636bfb4d","parameters":{"id":85},"layout":"default"}},{"type":"paragraph"}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5b06bd88-efa9-4403-819e-fd54db33bafb","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1376f5cc-8b57-4c36-a11a-5ddabbb85920","parameters":{"id":56},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1c351afe-0558-4c49-9d1d-ebceda679ebc","parameters":{"id":48},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2f227045-5ccf-4e0e-a898-fd831cc8b94e","parameters":{"id":66},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"96ef700b-b118-4f02-aeee-be63920191e5","parameters":{"id":90},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3e60e869-43ff-407c-a00e-f9fa164bc78b","parameters":{"id":89},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"05f0899e-d7af-43ae-961a-ccab3dc58f1d","parameters":{"id":20},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"View return policy","marks":[{"type":"link","attrs":{"href":"https://iris-sensing.atlassian.net/wiki/spaces/~60dd7d526d066300689cf609/pages/7372801/Returns+-+Terms+and+Conditions"}}]}],"attrs":{"localId":"7c6ab636-c835-4a23-9ec4-d65144a66010"}},{"type":"paragraph","content":[{"type":"text","text":"View privacy policy","marks":[{"type":"link","attrs":{"href":"https://www.iris-sensing.com/privacy-policy/"}}]}],"attrs":{"localId":"a0ffc437-7043-45d8-bd4d-bdf2c7b62966"}},{"type":"paragraph","attrs":{"localId":"2e11a162-e301-41cc-bf3b-1b7eeaaaba8a"}},{"type":"paragraph","attrs":{"localId":"5511457a-e617-4aff-a0b1-275760e9fd91"}},{"type":"paragraph","attrs":{"localId":"e0fae0aa-28b1-4f41-8987-7858aa7fd09a"}}]}],"conditions":{"11":{"t":"sh","i":{"co":{"cIds":{"10":["1","5"]}}},"o":{"sIds":["5"]}},"55":{"t":"sh","i":{"co":{"cIds":{"10":["4"]}}},"o":{"sIds":["4"]}},"46":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3"]}}},"o":{"sIds":["6"]}},"72":{"t":"sh","i":{"co":{"cIds":{"70":["2","1"]}}},"o":{"sIds":["2"]}},"71":{"t":"sh","i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["1"]}},"47":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3","5"]}}},"o":{"sIds":["3"]}}},"sections":{"4":{"name":"Nachforderung - Fehlendes Material","conditions":["55"]},"5":{"name":"Einfache Fehler Beschreibung","conditions":["11"]},"2":{"name":"Komponentenauswahl APC","conditions":["72","71"]},"3":{"name":"Geräte: Tausch , Überprüfung, Repa und Rücksendung mit SerNr.","conditions":["47"]},"6":{"conditions":["46"]},"1":{"name":"Produktauswahl","conditions":["71"]}},"questions":{"90":{"type":"at","label":"Pictures & Documents","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"56":{"type":"pg","label":"device serial numbers","description":"please enter the serial numbers:","validation":{"rq":true},"jiraField":"customfield_15307","questionKey":""},"10":{"type":"cs","label":"Type of request","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"warranty check up & repair","other":false},{"id":"5","label":"check up & repair","other":false},{"id":"2","label":"disposal","other":false},{"id":"3","label":"return material","other":false},{"id":"4","label":"claim missing material","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"48":{"type":"pg","label":"Please state reason and type of your request","description":"only legitimate claims are processed","validation":{"rq":true},"choices":[],"questionKey":""},"58":{"type":"tl","label":"your reference - process number","description":"If you manage your own reference numbers, you may enter them here.","validation":{"rq":false},"jiraField":"customfield_15287","questionKey":""},"2":{"type":"te","label":"e-Mail","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"7":{"type":"rt","label":"Customer number | company | Delivery Address","description":"Please enter all relevant addresses here","validation":{"rq":true},"jiraField":"customfield_15308","questionKey":""},"85":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Please deliver replacements in advance. * In this case, the devices will be delivered with the latest firmware and standard configuration. ** You agree to exchange your devices with the replacments. *** If this option is not selected, iris will process the devices sent in. In this case, the processing time for the returned devices is 4-5 weeks, plus shipping time.","other":false}],"questionKey":""},"66":{"type":"pg","label":"what error do you observe","description":"Please attach a picture of the parts to be replaced","validation":{"rq":false},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"89":{"type":"cs","label":"Quality Reporting (8D)","description":"If contractually agreed, an 8D report can be requested. If there is no contractual agreement, we charge a one-time fee of €80 for the effort.","validation":{"rq":false},"jiraField":"customfield_15310","defaultAnswer":{"choices":["15599"]},"questionKey":""},"84":{"type":"cs","label":"Select the part of the device you want to return","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"IRMA 6 Sensor Unit","other":false},{"id":"2","label":"IRMA 6 Interface Unit","other":false},{"id":"3","label":"IRMA 6 Sensor and Interface Unit","other":false},{"id":"4","label":"MATRIX including S-Con (sensor-connection cable)","other":false},{"id":"5","label":"MATRIX without S-Con (sensor-connection cable)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"8":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"choices":[{"id":"3","label":"Europe","other":false},{"id":"2","label":"USA","other":false},{"id":"5","label":"UK","other":false},{"id":"6","label":"Swiss","other":false},{"id":"12","label":"Israel","other":false},{"id":"10","label":"Mexico","other":false},{"id":"7","label":"Brazil","other":false},{"id":"8","label":"Argentina","other":false},{"id":"13","label":"Chile","other":false},{"id":"9","label":"Norway","other":false},{"id":"11","label":"Australia","other":false},{"id":"14","label":"China","other":false},{"id":"16","label":"other","other":false}],"defaultAnswer":{"choices":["3"]},"questionKey":""},"6":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cm","label":"","description":"","validation":{"rq":true,"mns":2,"mxs":2},"choices":[{"id":"1","label":" I agree to the general terms and conditions of the return shipment procedure.","other":false},{"id":"2","label":" I have read and understood the privacy policy and consent to the use of my personal data.","other":false}],"questionKey":""},"70":{"type":"cd","label":"type of product","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"IRMA 6","other":false},{"id":"1","label":"IRMA MATRIX","other":false},{"id":"4","label":"Hydra IP Rekorder","other":false},{"id":"5","label":"CCTV Camera","other":false},{"id":"3","label":"other","other":false}],"questionKey":""}}},"uuid":"6df46ef8-5db8-4f5b-995c-e792d7ebb260"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2025-04-04T08:53:28.016123677Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[118,117],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Exchange | Check&Repair | Claims | Disposal","submit":{"lock":false,"pdf":true},"language":"de","primaryLocale":"de-DE","translatedLocale":"en-US","templateFormUuid":"6df46ef8-5db8-4f5b-995c-e792d7ebb260"},"layout":[{"type":"doc","version":1,"content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"16d33fc9-922d-4b9f-aa00-bfbe0cd123b7","parameters":{"id":1},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9b477e1c-5e4e-49e8-a35b-a20983e8b563","parameters":{"id":7},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6effb625-4f07-47d7-b5ae-5c602651e565","parameters":{"id":8},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1b7f6119-89d1-44a1-8b57-a4d62dfa4a11","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"ec59fc0e-9d64-42d1-891c-093f30563fb9","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"936fc124-380b-4b2b-840b-d801cb27d1df","parameters":{"id":10},"layout":"default"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f459fb90-8eee-4b88-8955-7d71c37554a8","parameters":{"id":70},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9453369f-6ac1-4301-99c3-14f3f721006e","parameters":{"id":84},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"Please return the devices you have selected"}],"attrs":{"localId":"49f3e87a-b8d5-4320-b463-c639c8f495e9"}},{"type":"paragraph","content":[{"type":"text","text":"Follow the link "},{"type":"text","text":"“","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"select device","marks":[{"type":"link","attrs":{"href":"https://iris-sensing.atlassian.net/wiki/spaces/KUN/blog/2023/08/31/34897921/Ger+teauswahl+Irma+6+Device+selection+Irma+6"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"“","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" in case you need help selecting the right device or option. "}],"attrs":{"localId":"516d67c8-b532-4514-8cd1-497fc4200103"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"eb712289-9300-4bad-9c21-6032636bfb4d","parameters":{"id":85},"layout":"default"}},{"type":"paragraph"}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5b06bd88-efa9-4403-819e-fd54db33bafb","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1376f5cc-8b57-4c36-a11a-5ddabbb85920","parameters":{"id":56},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1c351afe-0558-4c49-9d1d-ebceda679ebc","parameters":{"id":48},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2f227045-5ccf-4e0e-a898-fd831cc8b94e","parameters":{"id":66},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"96ef700b-b118-4f02-aeee-be63920191e5","parameters":{"id":90},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"3e60e869-43ff-407c-a00e-f9fa164bc78b","parameters":{"id":89},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"05f0899e-d7af-43ae-961a-ccab3dc58f1d","parameters":{"id":20},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"View return policy","marks":[{"type":"link","attrs":{"href":"https://iris-sensing.atlassian.net/wiki/spaces/~60dd7d526d066300689cf609/pages/7372801/Returns+-+Terms+and+Conditions"}}]}],"attrs":{"localId":"7c6ab636-c835-4a23-9ec4-d65144a66010"}},{"type":"paragraph","content":[{"type":"text","text":"View privacy policy","marks":[{"type":"link","attrs":{"href":"https://www.iris-sensing.com/privacy-policy/"}}]}],"attrs":{"localId":"a0ffc437-7043-45d8-bd4d-bdf2c7b62966"}},{"type":"paragraph","attrs":{"localId":"2e11a162-e301-41cc-bf3b-1b7eeaaaba8a"}},{"type":"paragraph","attrs":{"localId":"5511457a-e617-4aff-a0b1-275760e9fd91"}},{"type":"paragraph","attrs":{"localId":"e0fae0aa-28b1-4f41-8987-7858aa7fd09a"}}]}],"conditions":{"11":{"t":"sh","i":{"co":{"cIds":{"10":["1","5"]}}},"o":{"sIds":["5"]}},"55":{"t":"sh","i":{"co":{"cIds":{"10":["4"]}}},"o":{"sIds":["4"]}},"46":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3"]}}},"o":{"sIds":["6"]}},"72":{"t":"sh","i":{"co":{"cIds":{"70":["2","1"]}}},"o":{"sIds":["2"]}},"71":{"t":"sh","i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["1"]}},"47":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3","5"]}}},"o":{"sIds":["3"]}}},"sections":{"4":{"name":"Nachforderung - Fehlendes Material","conditions":["55"]},"5":{"name":"Einfache Fehler Beschreibung","conditions":["11"]},"2":{"name":"Komponentenauswahl APC","conditions":["72","71"]},"3":{"name":"Geräte: Tausch , Überprüfung, Repa und Rücksendung mit SerNr.","conditions":["47"]},"6":{"conditions":["46"]},"1":{"name":"Produktauswahl","conditions":["71"]}},"questions":{"90":{"type":"at","label":"Pictures & Documents","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"56":{"type":"pg","label":"device serial numbers","description":"please enter the serial numbers:","validation":{"rq":true},"jiraField":"customfield_15307","questionKey":""},"10":{"type":"cs","label":"Type of request","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"warranty check up & repair","other":false},{"id":"5","label":"check up & repair","other":false},{"id":"2","label":"disposal","other":false},{"id":"3","label":"return material","other":false},{"id":"4","label":"claim missing material","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"48":{"type":"pg","label":"Please state reason and type of your request","description":"only legitimate claims are processed","validation":{"rq":true},"choices":[],"questionKey":""},"58":{"type":"tl","label":"your reference - process number","description":"If you manage your own reference numbers, you may enter them here.","validation":{"rq":false},"jiraField":"customfield_15287","questionKey":""},"2":{"type":"te","label":"e-Mail","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"7":{"type":"rt","label":"Customer number | company | Delivery Address","description":"Please enter all relevant addresses here","validation":{"rq":true},"jiraField":"customfield_15308","questionKey":""},"85":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Please deliver replacements in advance. * In this case, the devices will be delivered with the latest firmware and standard configuration. ** You agree to exchange your devices with the replacments. *** If this option is not selected, iris will process the devices sent in. In this case, the processing time for the returned devices is 4-5 weeks, plus shipping time.","other":false}],"questionKey":""},"66":{"type":"pg","label":"what error do you observe","description":"Please attach a picture of the parts to be replaced","validation":{"rq":false},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"89":{"type":"cs","label":"Quality Reporting (8D)","description":"If contractually agreed, an 8D report can be requested. If there is no contractual agreement, we charge a one-time fee of €80 for the effort.","validation":{"rq":false},"jiraField":"customfield_15310","defaultAnswer":{"choices":["15599"]},"questionKey":""},"84":{"type":"cs","label":"Select the part of the device you want to return","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"IRMA 6 Sensor Unit","other":false},{"id":"2","label":"IRMA 6 Interface Unit","other":false},{"id":"3","label":"IRMA 6 Sensor and Interface Unit","other":false},{"id":"4","label":"MATRIX including S-Con (sensor-connection cable)","other":false},{"id":"5","label":"MATRIX without S-Con (sensor-connection cable)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"8":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"choices":[{"id":"3","label":"Europe","other":false},{"id":"2","label":"USA","other":false},{"id":"5","label":"UK","other":false},{"id":"6","label":"Swiss","other":false},{"id":"12","label":"Israel","other":false},{"id":"10","label":"Mexico","other":false},{"id":"7","label":"Brazil","other":false},{"id":"8","label":"Argentina","other":false},{"id":"13","label":"Chile","other":false},{"id":"9","label":"Norway","other":false},{"id":"11","label":"Australia","other":false},{"id":"14","label":"China","other":false},{"id":"16","label":"other","other":false}],"defaultAnswer":{"choices":["3"]},"questionKey":""},"6":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cm","label":"","description":"","validation":{"rq":true,"mns":2,"mxs":2},"choices":[{"id":"1","label":" I agree to the general terms and conditions of the return shipment procedure.","other":false},{"id":"2","label":" I have read and understood the privacy policy and consent to the use of my personal data.","other":false}],"questionKey":""},"70":{"type":"cd","label":"type of product","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"IRMA 6","other":false},{"id":"1","label":"IRMA MATRIX","other":false},{"id":"4","label":"Hydra IP Rekorder","other":false},{"id":"5","label":"CCTV Camera","other":false},{"id":"3","label":"other","other":false}],"questionKey":""}}},"uuid":"6df46ef8-5db8-4f5b-995c-e792d7ebb260"},"linkedJiraFields":["customfield_15307","customfield_15308","customfield_15287","description","customfield_15310"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iris-sensing","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2a9725f0ee3bbe77da1521541a821fe9f51707a0_lout","baseUrl":"https://iris-sensing.jira.com/helpcenter/support","relativeBaseUrl":"/helpcenter/support","jiraDisplayUrl":"https://iris-sensing.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"67108864","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d695737b-0c67-4ee8-80e0-545104f85273","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"13fc4267f7ab4fd093aedfd885f4e734","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","anonymousEnabled":true,"requestIntroEnabled":true}