{"xsrfToken":"d60ee25bd806ea84d3f439ac24ea1b8a3cbf3288_lout","branding":{"id":"9","key":"sup","name":"Request","portalBaseUrl":"/helpcenter/support/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf496824-a5f8-455a-8c47-b8e93966c651/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmNDk2ODI0LWE1ZjgtNDU1YS04YzQ3LWI4ZTkzOTY2YzY1MSI6WyJyZWFkIl19LCJleHAiOjE3NDQxMTE4NTYsIm5iZiI6MTc0NDExMTI1Nn0.SxuaybKSes6ltRhrI0TN6iVct0Na6KFob3TAv--IWEQ&client=d695737b-0c67-4ee8-80e0-545104f85273&mode=fit","logoId":"cf496824-a5f8-455a-8c47-b8e93966c651","isLogoAvailable":true,"helpCenterTitle":"Derovis Help Center","sharedPortalName":"Derovis Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"de-DE":{"helpCenterTitle":"Derovis Servicebereich","sharedPortalName":"Derovis Servicebereich","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Derovis Help Center","sharedPortalName":"Derovis Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a9f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDQxMTE4NTYsIm5iZiI6MTc0NDExMTI1Nn0.wBECVcRzJiUWxuxBLO6CNEaPnesLE1Kmas_J5Tg0Ztc&client=d695737b-0c67-4ee8-80e0-545104f85273&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"sup","projectId":11880,"serviceDeskId":9,"name":"Request","description":"<p>Please leave your request for any kind of product support you might need.</p>","portalBaseUrl":"/helpcenter/support/portal/9","reqTypes":[{"id":"113","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help troubleshooting IRMA 6 sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"112","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help integrating IRMA 6 sensors to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"111","name":"IRMA 6","descriptionHtml":"","callToAction":"IRMA 6","introHtml":"<p>Need help installing or configuring IRMA 6 sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"114","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help troubleshooting IRMA MATRIX sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"109","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help integrating IRMA IRMA MATRIX to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"108","name":"IRMA MATRIX","descriptionHtml":"","callToAction":"IRMA MATRIX","introHtml":"<p>Need help installing or configuring IRMA MATRIX sensors? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"116","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help troubleshooting IRMA IRMA onAir? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[20],"key":""},{"id":"115","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help integrating IRMA onAir to your system? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[19],"key":""},{"id":"110","name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","introHtml":"<p>Need help installing or configuring IRMA onAir? Select this to request assistance.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[18],"key":""},{"id":"106","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[17,18,19,20],"key":""},{"id":"118","name":"Return & Claim Request","descriptionHtml":"","callToAction":"Return & Claim Request","introHtml":"<p>Need to return a product? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[17],"key":""},{"id":"105","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""},{"id":"107","name":"Installation","descriptionHtml":"","callToAction":"Installation","introHtml":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""},{"id":"117","name":"Return & Claim Request Old","descriptionHtml":"","callToAction":"Return & Claim Request Old","introHtml":"<p>Need to return a product? Select this option and we'll help you out.</p>","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Installation Support"},{"id":19,"name":"Integration Support"},{"id":20,"name":"Support On Existing Installations"},{"id":17,"name":"Returns & Claims"}],"orderMapping":{"20":[113,114,116,106],"19":[112,109,115,106],"18":[111,108,110,106],"17":[118,106]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxMTI0NTYsIm5iZiI6MTc0NDExMTI1Nn0.QHBTWTVp17pD2DD9VsA1GFM5LN4W1Szn5mBwc4qUrkY","targetCollection":"upload-project-11880","endpointUrl":"https://api.media.atlassian.com","clientId":"d695737b-0c67-4ee8-80e0-545104f85273","tokenDurationInMins":20}},"reqCreate":{"id":110,"projectId":11880,"form":{"name":"IRMA onAir","descriptionHtml":"","callToAction":"IRMA onAir","intro":"<p>Need help installing or configuring IRMA onAir? Select this to request assistance.</p>","instructions":"","icon":12792,"iconUrl":"https://iris-sensing.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12792","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14073","14075"],"values":[{"value":"14252","label":"AAI1413","selected":false,"children":[]},{"value":"14116","label":"CCTV_Camera","selected":false,"children":[]},{"value":"14074","label":"Cables&Connectors","selected":false,"children":[]},{"value":"14114","label":"HDD-Datenträger","selected":false,"children":[]},{"value":"14251","label":"HydraIP","selected":false,"children":[]},{"value":"14115","label":"IP_Monitor","selected":false,"children":[]},{"value":"14072","label":"IRMA_6","selected":false,"children":[]},{"value":"14071","label":"IRMA_Matrix","selected":false,"children":[]},{"value":"14073","label":"IRMA_OnAir","selected":false,"children":[]},{"value":"14075","label":"Installation","selected":false,"children":[]},{"value":"14076","label":"Integration","selected":false,"children":[]},{"value":"14081","label":"Rekorder_4x","selected":false,"children":[]},{"value":"14079","label":"Return_Material","selected":false,"children":[]},{"value":"14250","label":"SmartKey","selected":false,"children":[]},{"value":"14078","label":"Tool&Documetation","selected":false,"children":[]},{"value":"14077","label":"Troubleshooting","selected":false,"children":[]},{"value":"14080","label":"claim missing Material","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/support/portal/9/create/110","requestValidateBaseUrl":"/helpcenter/support/portal/9/validate/110","calendarParams":{"firstDay":0,"date":"2025-04-08T13:20:56+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjk1NzM3Yi0wYzY3LTRlZTgtODBlMC01NDUxMDRmODUyNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxMTI0NTYsIm5iZiI6MTc0NDExMTI1Nn0.QHBTWTVp17pD2DD9VsA1GFM5LN4W1Szn5mBwc4qUrkY","targetCollection":"upload-project-11880","endpointUrl":"https://api.media.atlassian.com","clientId":"d695737b-0c67-4ee8-80e0-545104f85273","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iris-sensing","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d60ee25bd806ea84d3f439ac24ea1b8a3cbf3288_lout","baseUrl":"https://iris-sensing.jira.com/helpcenter/support","relativeBaseUrl":"/helpcenter/support","jiraDisplayUrl":"https://iris-sensing.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"67108864","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d695737b-0c67-4ee8-80e0-545104f85273","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a3f749e38e154d1aab507d616eb8ee94","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","anonymousEnabled":true,"requestIntroEnabled":true}